How to Fix PlayStation 4 Private Message Bug

In the past few days, PlayStation 4 players have been kept on guard for a bug in the private message system that would reportedly cause the console to “brick”. Apparently, the bug forced some users to hard reset their systems to fix the issue. A spokesperson from Sony announced today that the PlayStation team has since issued a fix, but that’s not all. If your system is affected, there’s a way to fix it without a hard reset.

What To Do If Your PlayStation 4 Is Affected

On October 16, 2018, a spokesperson on behalf of Ask PlayStation UK announced on Twitter that a fix has been issued for the Private Message bug. That means if your console hasn’t been affected, it may be safe from this particular issue. However, if you received a private message that harmed your system, don’t jump for that hard reset. There’s a method to get your PlayStation 4 in working order again.

As noted, the bug wasn’t necessarily “bricking” systems as just sending them into a crash loop. The first step to fixing the loop is to get rid of the message. Using the PlayStation mobile app (downloadable on iTunes or Google Play) you can log into your PlayStation 4 account, access the Private Message, and safely delete it.

From there, put the console into Safe Mode and use an alleged Option 5 to return your console back to normal.

Can A Private Message Still Harm My PS4?

It is unknown at this time if a firmware update will follow this information on the PS4 or if the fix is simply applied through the PlayStation Network. What we do know is that PlayStation UK is claiming the bug should be fixed. If errors still occur, the above instructions should be followed to keep from having to restart your PS4 from scratch.

If any further information on this matter becomes available, we will follow up here.

Getting into Call of Duty: Black Ops 4? Check out our first impressions on the Blackout and multiplayer modes!

TJ Denzer
TJ Denzer is a video game journalist and Co-Editor-in-Chief at Daily Esports with a passion for games that has dominated a lifetime. When he's not entrenched in the latest fighting games, exploring video game history, or playing through RPGs with his wife, he's putting time into local beer breweries and searching for new food and drinks in the constant pursuit of good times with good people.